Yes, our machines can be customized to handle beverages with pulp or small fruit pieces. We'll design the appropriate filling system based on your specific material characteristics, including viscosity and particle size. For products with larger fruit pieces, we recommend discussing your requirements with our engineers to ensure optimal performance.

The standard delivery time for our spout pouch filling and capping machines is 30-45 days after order confirmation and deposit payment. For highly customized solutions or during peak production periods, delivery may take 45-60 days. We'll provide you with a specific timeline during the quotation process based on your machine specifications and our current production schedule.

Yes, we provide comprehensive after-sales service and technical support. This includes:

• Remote technical support via video call, email, or WhatsApp
• Online troubleshooting and maintenance guidance
• Spare parts supply with fast shipping options
• Optional on-site installation and training services (additional fees may apply)
• 1-year warranty on all machine components (excluding wear parts)

Our machines are designed for efficient changeovers between different pouch sizes. The process typically takes 15-30 minutes depending on the machine model and the extent of size difference. Most adjustments can be made using simple tools, and our machines include quick-release mechanisms for key components. For customers who frequently switch between different pouch sizes, we offer optional quick-change kits that can further reduce changeover time.

Our standard machines operate on 220V/380V, 50/60Hz, three-phase power supply. However, we can customize the electrical system to match your local power requirements, including single-phase options for smaller machines. The power consumption varies by model, ranging from 3.5kW for basic models to 12kW for high-speed automated systems. We'll provide detailed electrical specifications during the quotation process.

Our standard payment terms are:

• 30% deposit upon order confirmation
• 70% balance before shipment (after pre-shipment inspection and testing)

We accept payment via T/T (bank transfer), L/C at sight, and other international payment methods. For returning customers, we may offer more flexible payment terms. Please contact our sales team to discuss options that work best for your situation.